Frequently Asked Questions
Everything you need to know about our eco-friendly laundry and home care essentials.
Are Tallow + Ash products safe for sensitive skin?
Yes, our formulas are dermatologically tested and free from harsh chemicals, synthetic dyes, and optical brighteners, making them gentle on sensitive skin and babies.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email to monitor your delivery.
Are your laundry detergents eco-friendly?
Absolutely. We pride ourselves on using biodegradable ingredients and 100% recyclable packaging to minimize our environmental footprint.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return.
Do you offer a subscription service?
Yes! You can subscribe to your favorite scents and products to save 15% on every order. You can pause, skip, or cancel your subscription at any time through your account portal.
Are Tallow + Ash products vegan and cruelty-free?
Yes, we are committed to ethical practices. All of our products are 100% vegan and we never test on animals.